OAC Technology provides IT support to businesses across Minneapolis, St. Paul and the suburbs, billed by the hour when something breaks or as unlimited help desk support during business hours under a flat monthly rate, $50 per computer. Every business needs someone to call when a computer, a login or a printer stops working. How you pay for that is up to you.
Call when something breaks and pay for the time it takes. A good fit for very small offices, or for businesses with an internal IT person who occasionally needs backup.
Unlimited help desk support during business hours plus proactive monitoring, patching and maintenance, for a flat monthly rate per device. Most of our clients are here.
Keep your in-house IT staff and add our help desk, tools, security stack and after-hours coverage behind them.
We repair and prevent costly IT problems so that you can focus on running your business.
Keeping a staff of technical support professionals on payroll, with skills diverse enough for every request, is expensive. Outsourcing IT support to OAC costs a fraction of that, and you get a whole team.
Most problems are fixed over a secure remote session while you watch, which cuts the time to resolution from days to minutes.
When you work with OAC Technology you have a skilled team of IT professionals behind you, backed by 24/7 monitoring, not one person who might be on vacation.
From computers and servers to networking, phones, door locks and security cameras, our technicians have supported it since 2000. Your business is in experienced hands.
Help desk for your people: passwords, email, printers, software questions and the “it was working yesterday” problems that eat an hour if nobody answers. Desktop and laptop support: installation, integration, repair and replacement for Windows, Mac and Linux machines, and stronger control over the company’s fleet. Servers and network: server support, firewalls, wireless and switching, and the remote access your staff rely on. Microsoft 365: licenses, mailboxes, Teams and SharePoint, with multi-factor authentication on every account. Phones and mobile devices, new-hire setup and departing-employee lockout, and the calls to your internet, phone and software vendors so you do not have to make them.
If a computer simply cannot be fixed, we help you choose and buy the right replacement and integrate it into your network the same day it arrives.
Most problems are fixed over a secure remote connection. A technician connects to the affected machine, sees what you see, and works the problem directly instead of talking you through it over the phone. Malware removal, software installs, updates, server work and even procedures that need a reboot are handled this way, and you do not wait for someone to drive over.
For the things that need hands, a failed switch, a new workstation, a network build-out, a server that has to be racked, we come to you. We are based in New Hope and cover Minneapolis, St. Paul and the surrounding suburbs on-site, including Bloomington, Edina, Eden Prairie, Minnetonka, Plymouth, Maple Grove, Brooklyn Park, Golden Valley, St. Louis Park, Roseville and Woodbury. Clients outside the metro are supported remotely, wherever they are.
Already a client? Download the remote support tool for your system and a technician can connect in seconds.
Nobody likes it when a computer breaks, and nobody likes being talked down to by the person fixing it. Our technicians handle hardware and software repairs on business desktops and laptops: failed drives, dead motherboards and liquid damage, cracked screens, worn batteries, machines that have slowed to a crawl, and the virus and malware infections that cripple a workstation and can leak your data. When a repair would cost more than the machine is worth, we say so, and help you replace it instead.
Regular servicing catches most of this before it becomes a failure, which is why repair is included in our flat-rate plans rather than sold as an emergency. And when a drive has already failed, our data recovery service works to get the data back, although full recovery is never guaranteed.
Help desk hours are Monday to Friday, 8 a.m. to 6 p.m. You reach a technician, not a phone tree, and not a ticket portal you have to log into first. Critical issues, an office down, a server offline, a suspected breach, go to the front of the line. Everything else is worked in order and documented, so the next person who touches your systems knows what was done.
Managed services clients get a dedicated technician who knows their business and their people by first name. Hourly clients get the next available technician from the same team. Either way, if you have been passed around like a hot potato by a previous provider, you will notice the difference on the first call.
Hourly support is quoted per hour and billed for the time used, with no monthly commitment. It is the right choice for a five-person office that calls twice a year. Flat-rate managed services price by device, with one monthly rate for each computer, server, cloud environment and firewall, and unlimited business-hours help desk included. For most offices with more than a handful of computers it costs less over a year than hourly work, because it prevents the problems hourly work is billed to fix. Co-managed plans cover fewer services and cost less, because your own IT staff handle part of the work.
See how much managed IT services cost for the full rate card and three example bills, or get a ballpark in a minute with the pricing calculator. There are no long-term contracts.
OAC Technology has provided IT support to Twin Cities businesses since May of 2000, from our office at 9220 Bass Lake Road, Suite 235, New Hope, MN 55428. We are audited every year under SOC 2, which governs how we handle the access you give us, and with very few exceptions the clients we started with are still clients. 90% of our business comes through their referrals.
All three. Most of our clients run Windows with a few Macs; the remote support tool covers all three.
Most issues are resolved remotely and quickly. Hardware, cabling and new installations are done on-site across the Twin Cities metro.
Yes. Hourly break/fix support has no monthly commitment. Many hourly clients move to a flat-rate plan once they see how much they were calling.
OAC’s business hours are Monday to Friday, 8 a.m. to 6 p.m. Central, and that is the window unlimited help desk support covers under a managed plan. Call 952-548-5558 or email and you reach a technician, not a phone tree, with no ticket portal to log into first. Monitoring and Huntress managed detection and response run around the clock, and an office down, a server offline or a suspected breach goes to the front of the line whenever it happens. Standing after-hours and weekend coverage is set in your agreement; arrangements like that are common for businesses that run outside office hours.
That is what co-managed IT is for: they keep the relationship and the strategy, we add help desk depth, tools and coverage.
Call 952-548-5558 or use the contact form. The first conversation is free, and it usually ends with a clear recommendation on which of the three options fits.
When you call during business hours you reach a technician directly, not a phone tree or a ticket portal. An office down, a server offline or a suspected breach goes to the front of the line whenever it happens; everything else is worked in order and documented. Most routine issues are fixed quickly over a secure remote session, and a technician comes on site when hardware, cabling or the network needs hands.
Every business is different, so you will not find cookie-cutter solutions here. Our technicians get to know your business first. For planning beyond day-to-day support, such as budgets, upgrades and cloud moves, see our IT consulting services. If you would like to take the next step, give us a call at 952-548-5558 or click the button to request your free consultation.
