Are you experiencing ongoing problems with your current IT provider, managed service provider (MSP) or technical support partner? Is your current provider unable to address your concerns or meet agreed upon expectations? If so, it may be time to switch your IT provider to a vendor better able to propel your company forward.
If your current IT provider takes half a day to answer a routine request, or cannot be reached when something critical is down, it may be time to consider alternatives.
Are there areas of your IT infrastructure that your current provider can't address? Are there IT services you would like that your provider doesn't offer? If so, you may need a provider better suited to meet your needs.
Does your IT provider offer the latest in cybersecurity? Or are they trying to solve modern threats with decade-old technology? To protect your business against modern threats, you need modern solutions!
Do you or your employees have to call about the same problems over and over? Recurring issues and downtime usually mean your provider is not doing the proactive monitoring and maintenance that prevents them. IT problems should not follow you around like a pet.
Is your IT provider hard to get in touch with, hard to understand, or hard to get updates from? You shouldn't have to jump through hoops to talk to your provider.
At OAC Technology, we treat you the way we would want to be treated. We will never talk down to you. We will make IT simple. And we will treat your business as carefully as if it were our own.
Our remote support is designed to resolve your company’s technical issues quickly and efficiently. Our cybersecurity layers, including Huntress 24/7 managed detection and response and SentinelOne antivirus, keep your systems protected against modern threats. And our team of IT experts is just a phone call away with no hoops to jump through.
Switching IT providers sounds disruptive. Done properly, your team should barely notice.
1. A free consultation. We review your current agreement and notice period, what is working, and what is not. If we are not the right fit, we will say so.
2. Documentation and access. We collect passwords, domain and licensing details, backup status and vendor contacts from your current provider, and put them in writing. This is the step most providers skip, and the one that prevents surprises later.
3. Onboarding in parallel. Our monitoring, security and backup tools go in while your old provider is still in place, so there is no gap in coverage and no downtime.
4. The first 30 days. You meet your dedicated technician, we fix the recurring problems first, and we set a security baseline. Then we get out of your way.
No long-term contracts, and we are audited every year under SOC 2, which tells you how we handle the access you are about to give us.
If you feel like you’re playing an IT version of Whack-A-Mole, consider managed services. We keep the costs simple: unlimited help desk support during regular business hours, Monday to Friday 8 a.m. to 6 p.m., at a flat monthly rate, plus preventative measures that proactively identify areas of risk and keep your systems running smoothly. You approve any additional expenses for new equipment, licenses or projects before they happen. Click below for an estimate customized to your company’s size and needs, or read how much managed IT services cost.
Most offices are fully onboarded with OAC Technology within the first month, and the help desk is available from the first day. Week one is the handover from your current provider: administrator credentials, domain and DNS, Microsoft 365 ownership, licences and documentation. Weeks two and three put monitoring, the security layers you chose and tested backups in place. In week four your staff meet the help desk and their dedicated technician, and the first review is at about the thirty-day mark. What to expect as a client walks through it week by week.
No. OAC’s monitoring, security and backup tools install without downtime and run alongside your current provider’s tools until the agreed cutover, so there is no gap in coverage. Anything that needs a restart, such as a server update, is scheduled with you for an evening or a weekend, and the help desk is available from the first day.
Your domain, your Microsoft 365 tenant, your licences, your documentation and your data belong to you. OAC handles the handover directly with your current provider and knows what to ask for: administrator credentials, domain and DNS access, Microsoft 365 ownership, licensing details, backup status and vendor contacts, all documented in writing in a system your company owns a copy of, so the switch proceeds without a gap in coverage.
Not necessarily. Your current agreement sets the notice you owe and whether leaving early costs anything, so the first conversation starts by reading it with you. Onboarding can run in parallel with your notice period, with OAC’s tools in place alongside your current provider’s, so coverage switches over the day the notice ends with no gap. OAC’s own agreement is month to month, with no long-term contract and no penalty for leaving. Our guide to choosing an IT support provider covers what to compare.
