Most offices are fully onboarded within the first month, the help desk is available from day one, and the agreement is month to month with no long-term contract and no penalty for leaving. This page walks through what happens, in order, from the first call to the routine of a normal month, whether you are switching IT providers or hiring one for the first time.
It starts with a conversation, usually half an hour, about what you have, what breaks, and what you wish worked. If it makes sense to continue, we look at your environment: the computers, servers, network, Microsoft 365 or Google setup, backups and security, either on site or through a short remote review. You get a written summary of what we found, what we would change, and a flat monthly price built from our published rates, which you can check yourself on the pricing calculator.
The agreement is month to month. It says what is covered, what is priced separately, who owns what if you have your own IT person (see co-managed IT), and how either side ends it. There is no long-term contract and no penalty for leaving.
If you are leaving another provider, we handle the handover with them directly: administrator credentials, domain and DNS access, Microsoft 365 ownership, licences, documentation, and the removal of their tools. You should not have to referee it. If your previous provider is unhelpful, we have done this many times and know which doors to knock on.
In the same week we document your environment properly: every device, every account, every vendor and every login, in a system that your company owns a copy of. Documentation is the difference between a technician who can help in two minutes and one who has to ask you how your own network works.
Our monitoring and management agent goes onto every computer and server, so we see failing disks, missed updates and full drives before they become calls. The security layers you chose are switched on: Huntress managed detection and response, SentinelOne antivirus, email security, Microsoft 365 account monitoring, and multi-factor authentication for everyone who does not already have it. Backups are set up or repaired, and we run a real restore to prove they work.
We also fix the things the review turned up: unsupported operating systems, shared passwords, administrators who should not be, a firewall nobody has updated. Anything that costs money beyond the monthly plan is quoted first.
Everyone receives a short welcome that says how to reach support, what to expect when they do, and how the remote support tool works. Your dedicated technician introduces themselves; that is the person who will know your company, backed by the team for when they are busy. The first security awareness training episode goes out, with a note so nobody mistakes the first simulated phishing email for a real breach.
Around the thirty-day mark we sit down with you: what was found and fixed, what is still open, what the monitoring has shown, and a plan for the year, in plain language, with costs attached to anything that needs a decision. Most offices are fully onboarded within the first month; the help desk is available from day one regardless.
People call or email when something is wrong and reach a technician, not a phone tree, Monday to Friday, 8 a.m. to 6 p.m.; after-hours arrangements are set in your agreement. Most issues are fixed quickly over a secure remote connection; we come on site when hardware needs hands. Patches go on to a schedule you have approved. Monitoring and managed detection run around the clock. Backups are checked daily. You receive a report of what was done, and we meet periodically to look ahead: replacements coming due, licences to tidy up, the next thing an insurer or a customer will ask for. See how IT support works day to day.
One person who can make decisions and answer questions in the first month. Honesty about what is broken; nothing we find surprises us, and nothing we find is billed as a lecture. Multi-factor authentication for everyone, including the owner. And a phone call when something is urgent; a ticket about a server that is down helps nobody at 8 a.m.
A technician who knows your business by name. Plain answers, including “you do not need that”. Prices you can look up. Access to your systems that is controlled and logged, examined every year under our SOC 2 audit. And an offboarding, if it ever comes to that, as tidy as the onboarding: your documentation, your credentials and your data handed to whoever comes next.
Most offices are fully onboarded within the first month. The help desk is available from the first day, and the security layers and backups are typically in place within the first three weeks.
Installing our tools does not require downtime. Fixes that need a restart, such as a server update, are scheduled with you for an evening or a weekend.
We handle the handover directly with them and know what to ask for. Your domain, your Microsoft 365 tenant and your data belong to you, and we make sure they end up in your hands.
No. We work with what you have and tell you plainly which items are a risk. Replacements are quoted separately and scheduled on your budget, never required on day one.
Yes. Co-managed IT is written into the agreement as a responsibility matrix, so both teams know who owns what from the start.
A flat monthly rate priced per device, with security and backup layers priced separately. Every rate is on our pricing page, and the calculator gives a ballpark in a minute.
The first conversation is usually with Adam Claude, OAC’s founder. Once you are onboarded you work with one dedicated technician, the same person 90% of the time, with the rest of the team behind them for when they are busy. Every OAC employee has network administrator status or better.
Business hours are Monday to Friday, 8 a.m. to 6 p.m., and during them you reach a technician, not a phone tree. Monitoring runs around the clock, and if you take the managed detection and response layer, Huntress analysts watch every computer and server 24/7 and isolate a compromised machine from the network as soon as it is detected, before anyone at your office has to call. Outside business hours an office down, a server offline or a suspected breach goes to the front of the line whenever it happens; everything else is worked in order the next business day.
The first review is around the thirty-day mark: what was found and fixed, what is still open, what monitoring has shown, and a plan for the year with costs attached to anything that needs a decision. After that we meet periodically to look ahead at replacements coming due, licences to tidy up, and the next thing an insurer or a customer will ask for. In between, patches go on a schedule you approved, backups are checked daily, and you receive a report of what was done.
If you are weighing a change of IT provider, or hiring one for the first time, call 952-548-5558 or contact us. Half an hour is usually enough to know whether we fit, and there is no charge for finding out.
