Technical Support Specialist, Level 2

Responsibilities:

• Provide technical support to clients through phone, email, as well as occasional onsite visits
• Troubleshooting problems with: Microsoft Windows Desktop & Server, Microsoft Office, Networking, Firewalls, Linux
• Independently support assigned client systems, servers, e-mail systems, and workstations through remote access tools (70%), phone/email (25%), or on site visits (5%)
• Support of Microsoft Windows Desktop (40%), Windows Server (40%), & Other Misc. Operating Systems (10%)
• Setup, configure and install server and workstations at client locations.
• Maintain and monitor backup solutions for our clients
• Manage Active Directory, DNS, DHCP, Group Policies
• Recommend system improvements to ensure client networks meet industry best practices
• Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues

Requirements:

• Strong attention to detail & follow through
• Hard working, ability to multitask and prioritize
• Honest & dependable
• Ability to work independently or on a team, with excellent problem solving skills
• College level or higher grasp of the English language
• Above average customer service skills
• Ability to communicate and connect with people
• Occasional evening and weekend availability for on-call work
• 3+ years in a professional work environment
• 3+ years’ experience in Information Technology, Managed Services or IT Consulting experience.