Managed Services & AI Technician

Responsibilities:

• Provide technical support to clients through remote support tools, phone and email, as well as occasional onsite visits
• Troubleshoot problems with Microsoft Windows desktops and servers, Microsoft 365, networking and firewalls
• Support assigned client systems, servers, email systems and workstations, and maintain and monitor their backup solutions
• Find repetitive work in client businesses and in our own help desk, and automate it with scripting, workflows and AI tools
• Deploy, configure and support AI tools for clients, including Microsoft 365 Copilot, ChatGPT and Claude, and open-source large language models such as Llama for clients who need their data kept private
• Build AI assistants and automations that connect business data, answer questions from internal documents, draft customer communications, and handle scheduling and administrative tasks
• Use AI and automation to improve OAC Technology’s own processes, including ticket triage, documentation, reporting and routine maintenance
• Evaluate new AI tools and models, and recommend where they fit, where they do not, and what they cost
• Advise clients on AI data privacy and security, including what information should and should not go into AI tools
• Document the solutions you build and train clients and coworkers to use them

Requirements:

• Strong attention to detail & follow through
• Ability to work independently or on a team, with excellent problem solving skills
• Above average customer service skills and the ability to explain technology in plain language
• Honest & dependable
• Occasional evening and weekend availability for on-call work
• 2+ years’ experience in IT support, managed services or IT consulting
• Working knowledge of Microsoft Windows, Microsoft 365, Active Directory and networking fundamentals
• Hands-on experience with AI tools and large language models such as ChatGPT, Claude or Microsoft Copilot, beyond casual use
• Scripting or automation experience, such as PowerShell, Python or Power Automate
• An understanding of the data privacy and security risks that come with AI tools

Nice to have:

• Experience working with APIs and connecting business applications
• Experience running open-source language models
• Microsoft or AI-related certifications

• Great company & team!
• Health & Dental Insurance
• Retirement Account & employer contribution
• PTO
• Flexible Scheduling
• Parking on site. Easy commute, just outside of Minneapolis in New Hope
• Ongoing training materials & reimbursement for relevant certifications