Managed IT Services & Consulting
REMOTE SUPPORT

IT Jobs in Minneapolis

Working at OAC is more than just a job in the technical field; it’s the chance to build and advance a lifelong career in a fast-paced environment! If you are friendly, enjoy working with technology, love helping people, and are interested in IT support or managed services technician jobs in Minneapolis, please look at our current job openings.

Managed Services & AI Technician (New Hope, MN)

Our Managed Services & AI Technician is a hybrid role that combines the work of a managed services technician with the work of an AI technician. You will support, maintain and troubleshoot our clients’ computers, servers and networks through remote support software, phone calls and occasional onsite visits. You will also put AI to work: using AI tools, large language models (LLMs) and automation to improve processes and find solutions, both for our clients and for OAC Technology itself. This position is for the person who loves solving problems, keeps up with what AI can actually do today, and wants to turn it into practical results for small and medium businesses.

Responsibilities:
  • Provide technical support to clients through remote support tools, phone and email, as well as occasional onsite visits
  • Troubleshoot problems with Microsoft Windows desktops and servers, Microsoft 365, networking and firewalls
  • Support assigned client systems, servers, email systems and workstations, and maintain and monitor their backup solutions
  • Find repetitive work in client businesses and in our own help desk, and automate it with scripting, workflows and AI tools
  • Deploy, configure and support AI tools for clients, including Microsoft 365 Copilot, ChatGPT and Claude, and open-source large language models such as Llama for clients who need their data kept private
  • Build AI assistants and automations that connect business data, answer questions from internal documents, draft customer communications, and handle scheduling and administrative tasks
  • Use AI and automation to improve OAC Technology’s own processes, including ticket triage, documentation, reporting and routine maintenance
  • Evaluate new AI tools and models, and recommend where they fit, where they do not, and what they cost
  • Advise clients on AI data privacy and security, including what information should and should not go into AI tools
  • Document the solutions you build and train clients and coworkers to use them
Requirements:
  • Strong attention to detail & follow through
  • Ability to work independently or on a team, with excellent problem solving skills
  • Above average customer service skills and the ability to explain technology in plain language
  • Honest & dependable
  • Occasional evening and weekend availability for on-call work
  • 2+ years’ experience in IT support, managed services or IT consulting
  • Working knowledge of Microsoft Windows, Microsoft 365, Active Directory and networking fundamentals
  • Hands-on experience with AI tools and large language models such as ChatGPT, Claude or Microsoft Copilot, beyond casual use
  • Scripting or automation experience, such as PowerShell, Python or Power Automate
  • An understanding of the data privacy and security risks that come with AI tools
Nice to have:
  • Experience working with APIs and connecting business applications
  • Experience running open-source language models
  • Microsoft or AI-related certifications
Perks:
  • Great company & team!
  • Health & Dental Insurance
  • Retirement Account & employer contribution
  • PTO
  • Flexible Scheduling
  • Parking on site. Easy commute, just outside of Minneapolis in New Hope
  • Ongoing training materials & reimbursement for relevant certifications
APPLY

Managed Services & Desktop Support Technician, Level 2 (New Hope, MN)

Our Managed Services & Desktop Support Technician (Level 2) role is responsible for troubleshooting and assisting clients with complex technical issues that arise. This role is responsible for supporting, maintaining, upgrading, and troubleshooting on our client’s networks, either through phone calls, or through remote support software. This position is for the person who loves to solve problems and work with new and exciting technologies, all while working directly with our clients. As a Level 2 technician, there is an expectation of expertise and ability to handle some escalated tickets and cases. 

Responsibilities:
  • Provide technical support to clients through phone, email, as well as occasional onsite visits
  • Troubleshooting problems with: Microsoft Windows Desktop & Server, Microsoft Office, Networking, Firewalls, Linux
  • Independently support assigned client systems, servers, e-mail systems, and workstations through remote access tools (70%), phone/email (25%), or on site visits (5%)
  • Support of Microsoft Windows Desktop (45%), Windows Server (40%), & Other Misc. Operating Systems (5%)
  • Setup, configure and install server and workstations at client locations.
  • Maintain and monitor backup solutions for our clients
  • Manage Active Directory, DNS, DHCP, Group Policies
  • Recommend system improvements to ensure client networks meet industry best practices
  • Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues
Requirements:
  • Strong attention to detail & follow through
  • Hard working, ability to multitask and prioritize
  • Honest & dependable
  • Ability to work independently or on a team, with excellent problem solving skills
  • College level or higher grasp of the English language
  • Above average customer service skills
  • Ability to communicate and connect with people
  • Occasional evening and weekend availability for on-call work
  • 3+ years at an IT Managed Services Provider
  • 4+ years’ experience in Information Technology, Managed Services or IT Consulting experience.
Perks:
  • Great company & team!
  • Health & Dental Insurance
  • Retirement Account & employer contribution
  • PTO
  • Flexible Scheduling
  • Parking on site. Easy commute, just outside of Minneapolis in New Hope
  • Ongoing training materials & reimbursement for relevant certifications
APPLY

Managed Services & Desktop Support Technician, Level 3 (New Hope, MN)

Our Managed Services & Desktop Support Technician (Level 3) role is responsible for troubleshooting and assisting clients with complex technical issues that arise. This role is responsible for supporting, maintaining, upgrading, and troubleshooting on our client’s networks, either through phone calls, or through remote support software. This position is for the person who loves to solve problems and work with new and exciting technologies, all while working directly with our clients. As a Level 3 technician, there is an expectation of expertise and ability to frequently handle most escalated tickets and cases. 

Responsibilities:
  • Provide technical support to clients through phone, email, as well as occasional onsite visits
  • Troubleshooting problems with: Microsoft Windows Desktop & Server, Microsoft Office, Networking, Firewalls, Linux
  • Independently support assigned client systems, servers, e-mail systems, and workstations through remote access tools (70%), phone/email (25%), or on site visits (5%)
  • Support of Microsoft Windows Desktop (45%), Windows Server (40%), & Other Misc. Operating Systems (5%)
  • Setup, configure and install server and workstations at client locations.
  • Maintain and monitor backup solutions for our clients
  • Manage Active Directory, DNS, DHCP, Group Policies
  • Recommend system improvements to ensure client networks meet industry best practices
  • Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues
Requirements:
  • Strong attention to detail & follow through
  • Hard working, ability to multitask and prioritize
  • Honest & dependable
  • Ability to work independently or on a team, with excellent problem solving skills
  • College level or higher grasp of the English language
  • Above average customer service skills
  • Ability to communicate and connect with people
  • Occasional evening and weekend availability for on-call work
  • 3+ years at an IT Managed Services Provider
  • 5+ years’ experience in Information Technology, Managed Services or IT Consulting experience.

Perks:

  • Great company & team!
  • Health & Dental Insurance
  • Retirement Account & employer contribution
  • PTO
  • Flexible Scheduling
  • Parking on site. Easy commute, just outside of Minneapolis in New Hope
  • Ongoing training materials & reimbursement for relevant certifications
APPLY
Technical Support Intern (New Hope, MN)

Our Managed Services Technician role is responsible for troubleshooting and assisting clients with complex technical issues that arise. This role is responsible for supporting, maintaining, upgrading, and troubleshooting on our client’s networks, either through phone calls, or through remote support software. This position is for the person who loves to solve problems and work with new and exciting technologies, all while working directly with our clients. As an intern, you will be learning the position and responsibilities both on the job and on your own time. 

Responsibilities:
  • Provide technical support to clients through phone, email, as well as occasional onsite visits
  • Troubleshooting problems with: Microsoft Windows Desktop & Server, Microsoft Office, Networking, Firewalls, Linux
  • Independently support assigned client systems, servers, e-mail systems, and workstations through remote access tools (70%), phone/email (25%), or on site visits (5%)
  • Support of Microsoft Windows Desktop (40%), Windows Server (40%), & Other Misc. Operating Systems (10%)
  • Setup, configure and install server and workstations at client locations.
  • Maintain and monitor backup solutions for our clients
  • Manage Active Directory, DNS, DHCP, Group Policies
  • Recommend system improvements to ensure client networks meet industry best practices
  • Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues
Requirements:
  • Strong attention to detail & follow through
  • Hard working, ability to multitask and prioritize
  • Honest & dependable
  • Ability to work independently or on a team, with excellent problem solving skills
  • College level or higher grasp of the English language
  • Above average customer service skills
  • Ability to communicate and connect with people
  • Occasional evening and weekend availability for on-call work
  • Experience in a professional work environment is a bonus
  • Experience in Information Technology, Managed Services or IT Consulting experience is a bonus
APPLY
Technical Support Specialist, Level 2 (New Hope, MN)
Our Managed Services Technician role is responsible for troubleshooting and assisting clients with complex technical issues that arise. This role is responsible for supporting, maintaining, upgrading, and troubleshooting on our client’s networks, either through phone calls, or through remote support software. This position is for the person who loves to solve problems and work with new and exciting technologies, all while working directly with our clients. 40-75k/year DOQ
Responsibilities:
  • Provide technical support to clients through phone, email, as well as occasional onsite visits
  • Troubleshooting problems with: Microsoft Windows Desktop & Server, Microsoft Office, Networking, Firewalls, Linux
  • Independently support assigned client systems, servers, e-mail systems, and workstations through remote access tools (70%), phone/email (25%), or on site visits (5%)
  • Support of Microsoft Windows Desktop (40%), Windows Server (40%), & Other Misc. Operating Systems (10%)
  • Setup, configure and install server and workstations at client locations.
  • Maintain and monitor backup solutions for our clients
  • Manage Active Directory, DNS, DHCP, Group Policies
  • Recommend system improvements to ensure client networks meet industry best practices
  • Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues
Requirements:
  • Strong attention to detail & follow through
  • Hard working, ability to multitask and prioritize
  • Honest & dependable
  • Ability to work independently or on a team, with excellent problem solving skills
  • College level or higher grasp of the English language
  • Above average customer service skills
  • Ability to communicate and connect with people
  • Occasional evening and weekend availability for on-call work
  • 3+ years in a professional work environment
  • 3+ years’ experience in Information Technology, Managed Services or IT Consulting experience.
APPLY
Technical Support Specialist, Level 3 (New Hope, MN)
Our Managed Services Technician role is responsible for troubleshooting and assisting clients with complex technical issues that arise. This role is responsible for supporting, maintaining, upgrading, and troubleshooting on our client’s networks, either through phone calls, or through remote support software. This position is for the person who loves to solve problems and work with new and exciting technologies, all while working directly with our clients. 40-75k/year DOQ
Responsibilities:
  • Provide technical support to clients through phone, email, as well as occasional onsite visits
  • Troubleshooting problems with: Microsoft Windows Desktop & Server, Microsoft Office, Networking, Firewalls, Linux
  • Independently support assigned client systems, servers, e-mail systems, and workstations through remote access tools (70%), phone/email (25%), or on site visits (5%)
  • Support of Microsoft Windows Desktop (40%), Windows Server (40%), & Other Misc. Operating Systems (10%)
  • Setup, configure and install server and workstations at client locations.
  • Maintain and monitor backup solutions for our clients
  • Manage Active Directory, DNS, DHCP, Group Policies
  • Recommend system improvements to ensure client networks meet industry best practices
  • Diagnose, troubleshoot, and resolve a wide range of software, hardware, and connectivity issues
Requirements:
  • Strong attention to detail & follow through
  • Hard working, ability to multitask and prioritize
  • Honest & dependable
  • Ability to work independently or on a team, with excellent problem solving skills
  • College level or higher grasp of the English language
  • Above average customer service skills
  • Ability to communicate and connect with people
  • Occasional evening and weekend availability for on-call work
  • 3+ years in a professional work environment
  • 3+ years’ experience in Information Technology, Managed Services or IT Consulting experience.
APPLY

Apply Now

For online interview
Drag & Drop Files, Choose Files to Upload
Drag & Drop Files, Choose Files to Upload
Resume tips icon

Tips For A Good Resume

  • Use a professional voice and tone. 
  • Keep your job resume clear and concise. 1-2 pages is ideal. 
  • Focus on your accomplishments and what you have achieved in previous jobs.
  • Emphasize the relevant skills and aspects of the job you are seeking. 
Common mistakes icon

Avoid These Common Mistakes:

  • Not including an objective or summary of your desired job.
  • Focusing too heavily on your needs.
  • Emphasizing duties and responsibilities instead of results of your previous job.
  • Using too many large words, jargon, technologies, protocols, etc.
  • Having spelling, punctuation, or grammar errors.