IT Support and Services for Nonprofits

Managed IT, cybersecurity and Microsoft 365 for nonprofits that need enterprise-grade protection for donor and client data on a budget the board can approve.

OAC Technology provides managed IT, cybersecurity and Microsoft 365 support to nonprofits in Minneapolis and St. Paul, and has since 2000. Managed IT is priced per device at $50 per computer, $150 per server and $25 per firewall a month, flat, with no long-term contract and no minimum, with security and backup layers priced separately. We help organizations qualify for Microsoft’s nonprofit licensing and Google Workspace for Nonprofits, and we are audited under SOC 2 every year.

Nonprofits run lean by design. That usually means a small staff, volunteers and board members who need access, a mix of donated and aging equipment, donor and client data that must be protected, and technology decisions made between grant cycles. That annual SOC 2 audit matters more each year, as funders and partners ask how you protect the data you hold.

What nonprofits are up against

  • Sensitive data, small budget. Donor records, payment details, client case files and sometimes health or education records, protected with whatever was affordable.
  • Turnover and volunteers. Staff, interns, volunteers and board members need access and then need to lose it, often without an offboarding process.
  • Targeted attacks. Nonprofits are hit with the same phishing, wire fraud and ransomware as businesses, and attackers assume nobody is watching.
  • Grant and funder requirements. More funders now ask about cybersecurity, data protection and continuity before awarding.
  • Technology bought one grant at a time. A database here, a laptop there, and nobody with the whole picture.

What our nonprofit IT services include

Managed IT at a predictable monthly cost

Help desk, monitoring, patching, servers and cloud under one flat monthly rate, priced by device rather than by headcount, so a ten-person organization pays for ten people’s equipment. A dedicated technician learns your organization; staff call or email and reach a technician, Monday to Friday 8 to 6, remote support resolves most issues quickly, and on-site support is available across the Twin Cities. See managed IT services for the full scope.

Microsoft 365 and Google Workspace for nonprofits

Microsoft offers nonprofit pricing on Microsoft 365, including free Business Basic licenses and discounts on Business Standard and Business Premium, and Google offers Google Workspace for Nonprofits. We help you qualify, choose the right plan, migrate email and files, and configure Microsoft 365 with multi-factor authentication and sensible sharing controls from day one.

Illustration of a laptop with a donor list, Microsoft 365 tiles in a cloud and a volunteer phone

Donor, CRM and program systems

Support for the systems your mission runs on, including Bloomerang, Blackbaud Raiser’s Edge NXT, Salesforce Nonprofit Cloud, Little Green Light and Neon CRM, along with the accounting, case management and event tools connected to them, and coordination with each vendor on the application itself.

Access for staff, volunteers and the board

Accounts and permissions that match roles, secure access for board members who use their own devices, and an offboarding process so a departed volunteer’s access ends the day it should.

Backups and continuity

Offsite, encrypted backups of email, files and databases, tested restores, and a continuity plan so a failed server or a ransomware event does not stop services to the people you serve.

Equipment, recycling and refresh planning

Honest advice on which donated and aging machines are worth keeping, a replacement schedule you can budget for, and free recycling of retired hardware with data securely wiped.

Phones and remote work

Hosted phone systems that follow staff to the field and home, and secure remote access for a workforce that is rarely all in one building.

Cybersecurity sized for a nonprofit

The attacks that hurt nonprofits most are email-based: a spoofed message from the executive director asking for gift cards, a compromised mailbox redirecting a grant payment, a phishing link that leads to ransomware. Our managed cybersecurity services put layers in front of them, from email filtering and multi-factor authentication to SentinelOne endpoint protection and Huntress 24/7 managed detection and response, and our security awareness training teaches staff and volunteers to recognize the message that looks like it came from the board chair. Security is priced in layers, so a small organization can start with the ones that matter most.

Compliance and funder requirements

Organizations that provide health or human services may be covered by HIPAA; those that take donations online fall under PCI DSS; those that serve students may touch FERPA; and many funders now ask directly about data protection and continuity. We implement the technical safeguards each of those expects, provide the evidence, and tell you plainly where a policy decision belongs to your leadership. Because OAC Technology is itself audited under SOC 2 every year, the vendor section of any funder questionnaire has an answer; our SOC 2 compliance page explains what the audit covers.

Illustration of a timeline with a grant, a technology plan and the next grant as milestones

Technology planning between grant cycles

Grant-funded technology works best with a plan behind it. For organizations that want a standing technology roadmap and budget, and a technical voice in leadership and board conversations, our vCIO service provides it on a fractional basis.

What nonprofit IT services cost

We price by device at a flat monthly rate with no long-term contract, so the number goes in the budget once. The managed services pricing calculator gives a ballpark in about a minute, and we will scope the security layers with you so the plan fits the budget the board approved.

Common questions from nonprofits

Can you help us get Microsoft or Google nonprofit licensing?

Yes. We help with eligibility, the application, plan selection and the migration.

Our board members use personal laptops. Is that a problem?

It is manageable. Secure access for personal devices, with multi-factor authentication and controlled sharing, is a normal part of a nonprofit setup.

We have donated computers of every age. Can you support them?

Yes, and we will tell you honestly which ones are costing more in downtime than they would to replace.

A funder is asking about our cybersecurity. Can you help us answer?

Yes. We map the questions to your actual controls, close the gaps that matter, and help you answer accurately.

Do we need HIPAA compliance?

If you provide health or human services and handle protected health information, possibly. We will help you work out whether HIPAA applies and what it requires of your technology.

How much does IT support cost for a nonprofit?

OAC prices by device: $50 per computer, $150 per server and $25 per firewall per month, as a flat rate with no long-term contract and no minimum number of devices. A ten-person nonprofit with ten laptops, no server and one firewall pays $525 a month for managed IT, before any security or backup layers, which are priced separately so a small organization can start with the ones that matter most. Microsoft 365 licenses are billed at Microsoft’s rate with no markup, and we help you qualify for Microsoft’s nonprofit pricing.

How small a nonprofit will OAC work with?

There is no minimum number of devices, so a five-person organization pays for five computers. Most of our clients are Twin Cities businesses with 5 to 200 employees. We support donated computers of every age and will say plainly which ones cost more in downtime than a replacement, recycle retired hardware free with every drive wiped, and provide a fractional vCIO when you want a technology plan and budget between grant cycles.

Talk to an IT provider that understands nonprofits

If your technology has been assembled one grant at a time, call 952-548-5558 or contact us for a free consultation. We will look at what you have, tell you what we would fix first, and quote a flat monthly rate you can take to the board.

It's time to find out just how good IT can really be.