Manufacturing IT is two environments that have to work as one: the office, with its email, ERP and accounting, and the plant floor, with CNC controls, PLCs, scales, label printers and scanners that were never designed to be on a network but are. OAC Technology has supported manufacturers across Minneapolis, St. Paul and Greater Minnesota since 2000, and we are audited under SOC 2 every year, which increasingly matters to the customers who audit you.
Help desk, monitoring, patching, servers and cloud under one flat monthly rate, with a dedicated technician who learns your operation. Remote support fixes most issues in minutes; on-site support covers the things that need hands, from a failed switch in a panel to a new workstation on the floor. See managed IT services for the full scope.
We keep older control PCs running safely: isolated from the internet, segmented from the office network, backed up with a known-good image, and monitored. Our legacy operating systems support service exists for exactly this problem.
We separate office, plant, guest and vendor traffic so a phishing email in accounting cannot reach a machine controller, and we design wireless that actually covers a steel building full of interference, for scanners, tablets and mobile workstations.
Server, database and workstation support for the ERP your operation runs on, whether it is Epicor, NetSuite, SAP Business One, Global Shop, JobBOSS or something built in-house, along with the integrations to shipping, labeling, quality and accounting. When an ERP moves to the cloud, we plan and run the migration.
Server support on-site or in the cloud, and offsite backups with encryption that meets SOC 2, HIPAA and NIST standards, tested so a ransomware event is a restore rather than a negotiation.
Hosted phone systems that work from the office, the floor and the truck, and the network foundation for cameras and door access systems.
Ransomware is the threat manufacturers actually face, and it usually arrives through email or a vendor’s remote access tool. Our managed cybersecurity services put layers in front of it: email filtering, multi-factor authentication, endpoint protection on every workstation and server that can carry it, 24/7 managed detection and response from a security operations center, managed firewalls with controlled vendor access, and network segmentation that keeps a compromised office PC away from the line. If an attack does get through, our ransomware remediation team isolates it and gets production back.
Defense subcontractors and suppliers to primes now face the Cybersecurity Maturity Model Certification and its underlying NIST SP 800-171 requirements; our CMMC consulting service covers scoping, gap assessment, remediation and assessment support. Beyond defense, we help manufacturers answer the security questionnaires that OEMs and enterprise customers send, meet the IT controls that ISO 9001 and customer quality audits touch, and document it all. Because OAC Technology is itself audited annually under SOC 2, the “your vendors” section of those questionnaires has an answer.
A new line, a second building, an ERP replacement, a robotics cell or an acquisition each bring a technology project. We scope, budget and run them so they land on schedule and do not sit behind daily tickets. For manufacturers that want a standing technology plan and budget, our vCIO service provides the leadership without the executive hire.
We price by device, not by employee, which suits a plant where forty people share six workstations. Workstations, older workstations, servers and printers each have a flat monthly rate, and the managed services pricing calculator will give you a ballpark in about a minute. There are no long-term contracts.
From machine shops and metal fabricators in the northwest suburbs to food processors, plastics, electronics and specialty manufacturers across the Twin Cities and Greater Minnesota, we support plants of one shift and three. 90% of our business comes through referrals, often from a customer or supplier who is already working with us.
Yes. Isolation, segmentation, imaging and monitoring keep them running and off the internet. Replacing the operating system is rarely the answer when the machine depends on it.
We support the servers, databases, workstations, network and integrations that your ERP depends on, and we work with your ERP vendor on the application itself.
Yes. We map the questions to your actual controls, close the gaps, and help you answer accurately.
If you hold or subcontract on Department of Defense work and handle federal contract information or controlled unclassified information, yes, at Level 1 or Level 2 depending on the data. We will help you work out which.
If your last provider treated the shop like an office, call 952-548-5558 or contact us for a free consultation. We will look at both sides of your network and tell you plainly what we would change.
Working toward CMMC? Start with our CMMC Level 1 self-check: the 17 practices in plain words.
