OAC Technology provides managed IT and cybersecurity for law firms in Minneapolis, St. Paul and the surrounding suburbs, and has since 2000. The service is a help desk with one dedicated technician who knows your firm, support for Clio, NetDocuments, iManage, Worldox and SharePoint, Microsoft 365 configured for legal work with multi-factor authentication on every account, and 24/7 managed detection and response through Huntress. Pricing is by device at a flat monthly rate, $50 per computer and $150 per server, with security layers priced separately and no long-term contract. OAC’s yearly SOC 2 audit gives you independent evidence to point to when a client’s security questionnaire asks about your vendors.
A law firm’s technology carries a professional obligation that most businesses do not have. The Minnesota Rules of Professional Conduct require lawyers to make reasonable efforts to prevent unauthorized access to client information, and the American Bar Association has said plainly that competence now includes understanding the technology you practice with. OAC Technology has provided IT support to firms across the Twin Cities since 2000, and independent auditors examine us under SOC 2 every year.
Every business loses money when its systems go down. A firm loses billable hours, and sometimes a filing deadline that a court will not move. Every business handles sensitive data. A firm handles privileged communications, trust account records, medical records in personal injury matters, and the financial details of every client it represents, and it does so under rules that can end a career if they are broken.
That changes what good IT support looks like. Response times matter more. Access control has to follow matters, not just departments. Email has to be secured against the wire-fraud attacks that specifically target closings and settlements. And when a firm’s IT provider says it takes security seriously, the firm should be able to see the audit that proves it.
One dedicated technician who learns your practice management software, your document workflow and your people, backed by a team so nobody waits when that person is busy. Remote support resolves most issues quickly; on-site support is available across Minneapolis, St. Paul and the surrounding suburbs when it is needed.
We support the platforms firms actually run on, including Clio, NetDocuments, iManage, Worldox and Microsoft SharePoint, along with the billing, time-tracking and trust accounting tools that feed them. When a firm moves from an on-premises server to a cloud document system, we plan and run the migration.
Microsoft 365 configured for a firm: encrypted email, retention policies that match your records obligations, litigation hold, secure external sharing, and multi-factor authentication on every account.
Secure access to files and matters from home, court and client sites, with device encryption and managed laptops so a lost bag does not become a reportable breach.
Hosted phone systems with call recording, voicemail-to-email and mobile apps, so the firm sounds the same wherever the attorney is working.
Firms are targeted because they hold money in trust and information worth stealing. The attacks we see most are business email compromise aimed at real estate closings and settlements, ransomware that encrypts the document system, and credential theft through phishing. Our managed cybersecurity services address each layer:
ABA Formal Opinion 483 sets out what a lawyer must do after a data breach, including reasonable steps to stop it, assess it and notify affected clients. The point of the layers above is to make that opinion something you have read rather than something you have needed.
Corporate clients increasingly send outside counsel security requirements before they send work, and cyber-insurance carriers ask the same questions at renewal. We help firms answer them honestly, and where the honest answer is no, we can work with you to find solutions to get you to a yes. Because OAC Technology is audited under SOC 2, the section of the questionnaire that asks about your vendors is one you can answer with a report rather than a promise. Our SOC 2 compliance page explains what that audit covers.
Permissions in a firm should follow matters and engagement letters, not just job titles. We configure document systems and file shares so ethical walls are enforced by the system, not by memory, and we build offboarding procedures so a departing attorney’s access ends the day it should, with a record of what was accessed on the way out.
Court calendars do not pause for a server failure. Our business continuity planning defines how fast each system comes back, where the backups are, who calls whom, and how attorneys keep working from another location while the office is restored. We test restores, because a backup that has never been restored is a hope, not a plan.
We price by device, not by attorney, at a flat monthly rate with no long-term contract. A small firm with ten workstations, a server and a couple of printers can see a ballpark in about a minute on our managed services pricing calculator. Security add-ons such as managed detection and response are priced per user and quoted alongside.
We support solo practitioners, boutique litigation and transactional firms, and multi-office practices across Minneapolis, St. Paul and the surrounding suburbs, with remote support for attorneys wherever they are working. Every firm gets one dedicated technician who learns its practice management software and its people, and pricing is by device with no minimum number of devices, so a three-lawyer office pays the flat rate for the computers, server and firewall it actually has, with security layers priced separately. Since May of 2000, 90% of our business has come through referrals, and firms refer other firms.
Yes, along with Worldox, SharePoint and the accounting and billing systems that connect to them. If you run something we have not named, ask; the answer is usually yes.
Yes. We review the requirements with you, map them to the controls you have and do not have, and close the gaps.
Yes, and business associate agreements for firms handling protected health information.
Yes. We support on-premises, cloud and hybrid firms, and we will tell you honestly when a move would save money or reduce risk.
Six things:
OAC Technology has supported Twin Cities firms since 2000 and is audited under SOC 2 every year.
OAC Technology prices by device, not by attorney: $50 per computer, $150 per server and $25 per firewall each month, as a flat rate with no long-term contract and no minimum number of devices. A firm with ten workstations, one server and one firewall pays $675 a month for managed IT. Security layers are priced separately: Huntress managed detection and response is $9 per computer or server and $5 per Microsoft 365 user per month, and the pricing page lists every rate.
An office down or a server offline goes to the front of the line, and remote support resolves most issues quickly. Monitoring and managed detection and response run around the clock, so a server failure or a suspicious sign-in is detected overnight rather than discovered in the morning. Help desk hours are Monday to Friday, 8 to 6; after-hours and weekend coverage windows are set in your agreement. Business continuity planning defines how fast each system comes back and how attorneys keep working from another location while the office is restored.
If you are evaluating IT support for your firm, or your current provider has never mentioned Rule 1.6, call 952-548-5558 or contact us for a free consultation. We will review your current setup, tell you plainly what we would change, and quote a flat monthly rate.
